Its now 6 days since we first wrote to yahoo on our bounced mails. Let’s talk ‘my dilemma’. We have close to 5000 users on iPOTT with yahoo ids. The ids are with us as they have registered as a ‘Promoter’ or ‘Buyer’ or they have subscribed for our Softnews letters. Today, we are not able to send out even our new year wishes to our registered users.

Yahoo has been very nice to send auto responses to every mail of ours. We have provided all possible details as evidence to claim that our mails are only opt-in mails. We are asked more and more information, when in-spite of providing; we don’t foresee any solution in near future. Come to think of it, the questions which are being asked? Take a look at one of the mails below:

Hello, we ask that you provide responsive, complete, and truthful information.

1. Please provide all ACTIVE IP addresses you are currently using to send mail: Each IP address:*IP Address:*Mail Server Hostname:

*Primary Mail Server, Fail-Over Mail Server, Bulk Mail Server, Etc:

NOTE: At this time we can only consider active and correctly configured mail servers/IP addresses for possible addition to the whitelist.

2. Do you have a dedicated IP address or do you use a shared mail server/IP address (i.e., the mail server/IP address is hosted by a service provider and is also being used by organizations other than your own)? If you use a shared server, please specify which service provider you use.

3. Please indicate all types of email being sent from the servers above, e.g., personal/corporate emails, transactional mailings, mailing list postings, marketing messages, and newsletters? (Indicate which IP sends which type of mail, if applicable.)

4. If you send periodic or subscription-based mailings, please indicate the means by which a user is signed up for your subscription list.

a) Do you take any steps to confirm that the subscription is valid, or was initiated by the true owner of the email address?

5. How many subscribers do you currently have? And approximately how many emails do you send on a monthly basis?

6. Do you remove email addresses from mailing list if emails to them bounce–i.e., for soft (4xx) and hard (5xx) SMTP response codes?

a) If yes, how many bounced emails are required before you consider an email address to be inactive and subject to removal from your list?

For soft bounces:

For hard bounces:

7. How long does it typically take for an email address to be removed from your list once an unsubscribe request has been received?

8. Please provide the URL of your web site, including the links to your Privacy Policy, Affiliate Policy, and/or Terms of Use pages, if available.

9. Please copy and paste a text-only example of a recent mailing, including the full Internet headers. Or, include the entire error message you’re seeing in your SMTP logs if email is being deferred or blocked.

10. Where possible, Yahoo! uses DomainKeys to determine the original sender of a message. Do you plan to or currently use DomainKeys to authenticate your mailings?

(NOTE: Signing emails with DomainKeys does not guarantee whitelist status or inbox placement. It may, however, make your mailings eligible for our Complaint Feedback Loop (CFL) program. Basically, when you’re enrolled in the CFL program, you will be forwarded a copy of the sent email every time a Yahoo! Mail users clicks on the “Spam” button for any of your DomainKey-signed mail. Each complaint should be reviewed and appropriate action should be taken to reduce your complaint rates.)

11. Please provide the following contact information:

Company name:

Contact Information (Name and Phone Number):

Postal Address:

Email address:

:- ( I answered all the questions still I can’t reach your mail box… HELP…